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Return Policy

We are proud of the quality of all of our products and we want you to be 100% satisfied with your purchase. If you are not happy with your purchase for any reason we will gladly provide you a refund for your merchandise only, not including shipping and handling within 30 days of receipt.    All custom order sales including engraved and monogrammed items are final sales and cannot be returned except in the case of a mistake on our part.  All merchandise must be in original condition and when possible be returned in original packaging.

If you have received damaged, defective or incorrectly shipped merchandise please email our returns department immediately @

Our returns and exchange form PDF can be downloaded here

We cannot accept C.O.D. returns.

Please return packages to:

Returns Dept.
P.O. Box 15355
Portland, Maine 04112

If you do not have your original invoice, please send a brief letter with your merchandise that includes the following information:

Phone number
Order number
Reason for return

Fax: 207.879.7299